Our contact details

Name: Spareseat Ltd

E-mail: Info@spareseat.app

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, such as name, phone number, and university email address, as well as profile picture.

• Location data for lifts, including the location of the start and end of the lift, the number of seats, and the price of the lift.

• Car registration number and other details related to Driver vehicle

• Vehicle MOT, insurance and road tax status

• Information about previous lifts, including passengers that were present and those that did not show up.

• Personal banking details and other financial information required for us to process transactions related to the Services provided by us

• Details of any correspondence between you and us regarding the Services

• any other information to input on the Application including Driver or Passenger reviews

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Registering as a user on the application

• Posting a lift on the application

• Making a lift request on the application

• Correspondence with us related to the Services

We use the information that you have given us to provide our lift-sharing service, match you with other users, and improve the service we offer.

We may share this information with government bodies, insurance companies, other ride-sharing apps for fraud detection purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@spareseat.app

(b) We have a contractual obligation to process the information in order to provide the service to you.

(c) We have a legitimate interest in processing the information for the purposes of providing and improving our service, as well as for compliance and fraud prevention.

How we store your personal information

Your information is securely stored. We have implemented industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

We retain personal information for as long as necessary to provide the service and fulfill the purposes outlined in this policy. Once it is no longer necessary, we will securely delete or anonymize your information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@spareseat.app if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@spareseat.app

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk